is a central, publicly accessible online source of information in accordance with the requirements of Regulation (EU) 2023/2854 (Data Act). It enables customers to access all essential information regarding data export, portability, infrastructure location, and fees.
Service Provider:
Ecomail.cz, s.r.o.,
Na Příkopě 388/1,
110 00 Prague 1
Company ID: 02762943, VAT ID: CZ02762943
Commercial Register File No.: C 223183 maintained by the Municipal Court in Prague, Czech Republic
Register URL: https://ecomail.app/data-register/
Exportable data, formats, and transfer methods
Instructions for switching to another provider
Transparency of international data access
Fees for contract termination
Version | Effective date | Author / Approved by | Description of changes |
1.0 | 29. 01. 2026 | Legal Department / CTO | Initial release in accordance with the Data Act. |
In accordance with Regulation (EU) 2023/2854 (Data Act), Ecomail enables the export of the following categories of data:
Data categories | Format / Standard | Metadata and description |
Contacts and their lists and segments | CSV, JSON (API) | Email address, name, tags, creation date, source, consent status, custom fields, etc. See API documentation. |
Campaigns | JSON (API) | Name, subject, mailing parameters, type, template used, etc. See API documentation. |
Campaign and automation statistics | CSV, XLSX | Reports on sends, opens, clicks, unsubscribes, and bounce rate. |
Automations | JSON (API) | Process logic, conditions, and time sequences. See API documentation. |
Email templates | HTML, JSON | Template structure, HTML, name, number, folder, timestamps. |
Orders | JSON (API) | Number, email associated with the order, store, customer address, timestamps, price, tax, shipping costs, order items, etc. See API documentation. |
Domains | JSON (API) | Name, status. See API documentation. |
Link to API documentation: https://ecomailczv2.docs.apiary.io
The customer may initiate the process of changing the provider at any time, without the need to state a reason.
The customer can export most data independently, directly within the Ecomail application or via the documented API. For a request for a full data export beyond the standard interface, contact technical support at support@ecomail.cz.
Data can be downloaded manually in the sections:
Contact lists and their segments,
Reports,
Campaigns,
Automations,
Templates;
or in bulk via the API.
Ecomail provides technical assistance with field mapping for the target system throughout the notice period.
After the customer confirms the successful transfer of data and once the period specified under the Data Act has elapsed, Ecomail will irreversibly delete all data from production databases and backups, in accordance with the documentation on personal data processing and with regard to the need to maintain the integrity of the application’s entire data system.
Ecomail ensures data sovereignty and security:
Primary servers are hosted within the AWS cloud infrastructure (EU‑Central region – Frankfurt).
Access by foreign authorities is strictly assessed in accordance with applicable EU and Czech legal regulations. A detailed description of technical security measures is provided in ANNEX B TO THE PROCESSING AGREEMENT titled TECHNICAL AND ORGANIZATIONAL MEASURES.
The handling of data by our Processors, including their list, is described in APPENDIX C TO THE PROCESSING AGREEMENT titled LIST OF PROCESSORS.
Our data is stored within the European Union and may also be present in the United States of America.
In accordance with the Data Act, the following rules apply:
Self‑service data export is FREE OF CHARGE.
Technical support assistance may be charged up to actual costs if the scope exceeds standard support. The price for such assistance will be determined as the product of the actual time spent and the agreed hourly rate. The calculation follows the formula:
Total price = Number of hours spent × Hourly rate
From January 12, 2027, all activities related to provider switching and data deletion will be provided free of charge.